Day of the move (what to expect)

Park Truck

Typically, we arrive between 8:30 and 9am unless other arrangements have been made.

Walk Through

The entire crew will then take a tour with you through every room to see every item to be moved. Usually there are questions and instructions that come up from both sides during the tour. This is where everybody can come to an understanding of exactly what that specific move will entail.

Contract

After the tour, helpers get started while the driver goes over a contract detailing charges and including insurance options. This is signed and you get a copy. You will also receive an “Important Information Booklet” as required by the P.U.C. explaining your rights as a moving customer (or “shipper”) in California.

Load

We load the truck by shape not by room. If there are multiple destinations, we will load accordingly. We bring tools and are happy to disassemble furniture that needs it. We will reassemble anything that we take apart at the destination.

During the load, customers are welcome to use our wardrobe boxes (we carry approximately four) for their hanging clothes. You can then unload them at the destination. If you want to disassemble furniture, it will certainly save you time and money. Finally, carrying boxes and other single-person items to the end of (but not onto) the truck is fine and will save time too.

Before we leave the load, one of us will do a final walk-through to make sure everything you want taken is in the truck.

Drive

Time spent driving between the origin of the move and the destination is doubled on your bill. This is to partially pay for the time we spend driving to and from your move.

Lunch

Often between the load and unload we will take a lunch break. If this is the case during your move, you will be informed and will not be charged for our break.

Unload

Usually faster than the load. When we arrive at your new home (or destination), we will all do another tour to determine where each piece of furniture belongs. Clarity is key. This tour should help us unload efficiently with as little double-carrying as possible. When the truck is unloaded and before we present the final bill, another walk through will ensure that everything is where it should be

Payment

Cash or check. A personal check is fine.